Case Study:
Reducing Painful Manager and Staff Turnover at Applebee's

Posted by Dario Priolo on Tue, Mar 06, 2012

At Profiles International, we work closely with our clients across all stages of their employee lifecycle process to enhance the productivity and performance of individuals, teams, and organizations. We help screen-out unsuitable candidates, understand strengths and limitations of successful onboarding, and identify opportunities to enhance performance and maximize their long-term contribution to the organization.

Our clients are in a range of industries from retail and telecommunications to education. Some household names you may recognize; Motorola, Coca-Cola, Wells Fargo and Eastman.

What better way for you to learn more about being a Profiles International client, than to hear it straight from the horse's mouth!! Over the next 3 weeks, we will be sharing with our readers a number of videos of our clients, discussing their personal and professional experience with Profiles International.

For part 1 of this series, we are pleased to present Frank Romano. Mr. Romano is the executive director of Human Resources for Concord Hospitality. Concord Hospitality is a franchise organization of Applebee's. They operate in 9 states, with over 3,000 employees and 220 managers.

Profiles International client: Frank Romano of Concord Hospitality

They use the ProfileXT® and Customer Service Profile™ religiously throughout each and every hiring and promoting decision. Romano outlines how these products have tremendously helped overcome the many challenges faced in the restaurant industry, especially an organization that is located in many different states.

Romano goes on to tell us how the assessment tool was clearly the missing piece of their puzzle. If they could pinpoint what qualities their top performing employees possessed, they could then hire new candidates with these qualities and characteristics. It gave Concord the ability to understand how to benchmark job candidates against successful people in the organization.

Turnover is such a considerable issue in the restaurant industry. After implementing Profiles International assessments, turnover significantly reduced. They were easily able to pinpoint the reason- assessments. They knew this for a fact, as no other element of their business changed at this time, apart from the implementation of Profiles solutions.

Frank Romano and Concord Hospitality are huge Profiles International fans. After attending our recent 2012 Client Summit event, they are excited about many new possibilities and ways of using assessments to benefit their teams and business.

Restaurateurs, we want to hear from you! How do you reduce high turnover levels in your organizations? Leave us a comment below or on Facebook and Twitter (#ProfilesBlog).

So, when recruiting or promoting new hires, it's helpful to identify the traits of your successful hires and look for these in your new applicants. We encourage you to test drive our ProfileXT assessment to demonstrate how to take the guesswork out of hiring.

Home | Who We Are | solutions | Products | Executive Briefings | Client list | Consulting
Online Assessment Center
| Resource Center | Business Solutions Toolkits | Sitemap | Contact Us


Business Insight Technologies
11004 141st St Ct E
Puyallup, WA 98374
Phone: 253-604-4141

STRATEGIC BUSINESS PARTNERS OF Profiles International - Building and Retaining the High-Performance Workforce

Website design and maintenance by New Tech Web, Inc.